SHIPPING & DELIVERY

All orders are fulfilled within 1 business day of the date of the order. Orders made after 13:00 GMT will not be shipped out until the next business day with the exception of Spain, Gibraltar, Portugal and Andorra. You will receive an e.mail with tracking details once your order has been dispatched from our warehouse.  

SPAIN, GIBRALTAR, PORTUGAL & ANDORRA

COUNTRIES WITHIN THE EU

*and Norway, Switzerland & Lietchestein

USA, CANADA & NON EU EUROPEAN COUNTRIES

*except Andorra

REST OF THE WORLD

Please note that your package may be liable for import taxes.

 

*These delivery times are based on average estimates provided by the courier and we cannot guarantee delivery time. For international orders, delivery times will depend on how efficient your country’s customs agents are. All international packages are trackable once they are scanned by the post. If you are experiencing issues with your shipment, please send us an e.mail at customerservice@kristiankiel.net.

 

*Depending on your shipping location your package may be subject to VAT, import taxes, and other fees charged by your local customs authority and/or postal courier. Please note that any VAT, import taxes, or other fees are incurred from your customs office/government and NOT by Kristian Kiel and will be paid for by the Customer. Customs processing varies in each country so if you have any questions please reach out to your local customs office. If you have any other questions regarding your shipment, please email us at onlinesales@kristiankiel.com. We will be delighted to help!

 

Once your order has been dispatched, Kristian Kiel is not responsible for any losses or damages. It’s the customer’s responsibility to follow the tracking information provided and contact the local courier, to monitor the delivery of your purchase. We will help you in recovering an item to the best of our abilities, but, unfortunately, we are unable to provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided. Please note, all our shipping methods will require a signature upon delivery.

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©2021 by Kristian Kiel